Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: smile on January 24, 2014, 02:37:33 PM

Title: using specific resource group for voice app
Post by: smile on January 24, 2014, 02:37:33 PM

Hi All

It it possible to define specific resource group (one set of mcp) for one vxml profile?

Title: Re: using specific resource group for voice app
Post by: Kubig on January 24, 2014, 04:51:51 PM

I Think That on ivr profile Level It Is not possible,but You can use geo-Location parameter,for example on trunk dn level,and set same geo-Location on LRG With specific MCP.

Title: Re: using specific resource group for voice app
Post by: smile on January 25, 2014, 07:18:28 PM

I thought so. it's some kind of life-hack ;) and unfortunately looks like there's no direct way to do it.
thank you,Kubig.