Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: PFCCWA on January 24, 2014, 04:08:30 PM
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Hello,
When we lose the statserver connected to ccpulse, all workspace data is reset to 0 - despite having backup statserver.
Although stats are counting again, we lose what has happened in the day so far from a ccpulse perspective.
I think this maybe because statserver is only available in warm standby.
Can we do anything to preserve stats in failover scenario?
Is the persistence section/config options meant to overcome this?
thanks.
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Configure the StatServer pair as a hot-standby + set enabling connection in backup mode on both statserver in his pair.
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You have to set the option accept-clients-in-backupmode configured. Please see page 30 of the 8.0 SS deployment guide
Specifies whether Stat Server accepts client connections when operating in
backup mode.
With this option set to yes, Stat Server notifies the clients about its
redundancy mode after a client’s registration and after a change in mode.
Moreover, when its redundancy mode is changed to backup, Stat Server
does not close the communication port and accepts clients’ connections and
requests.
Default Value: no
Valid Values: yes, no
Changes Take Effect: When Stat Server is restarted
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thanks, I had already set the 'accept clients in backup mode' option but redundancy type was not hot standby - kubigs suggestion to do this has resolved issue.
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Another option is to have both Stat-Servers running as primary and to connect half of your clients to each one.
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It is not good deployment model,I strongly recommend to use and deploy one StatServer HA pair (dedicated for real-time reporting), where each statserver in this pair allows connection from clients when running in backup mode.