Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: genesysbasha on January 28, 2014, 10:29:03 AM

Title: unable to telnet few application ports from local server
Post by: genesysbasha on January 28, 2014, 10:29:03 AM

Hi Team,

This is to inform you that we are unable to telnet few application ports from local server like DBServer, OCServer whereas able to telnet other applications port which is applications installed in same server.

what could be the issue? also as checked windows Firewall services is disabled in that Server however unable to identify the issue.

Please find the below given Application name and Listening Port details.

able to telnet below ports from same server
URS_B - 8002
SIP_B - 7080
Routing_SS - 7000

Unable to telnet below ports from same server
OCS_B - 7160
RoutingDB_B - 4052
CallingListDB_B 4044


Thanks & Regards
genesys

Title: Re: unable to telnet few application ports from local server
Post by: Kubig on January 28, 2014, 11:14:22 AM

Any FW or other active part of network? This is not issue related to Genesys framework solution

Title: Re: unable to telnet few application ports from local server
Post by: genesysbasha on January 28, 2014, 11:26:37 AM

Hi Kubig,

Thanks for your quick response.

No firewall in network, also no clue why we unable to telnet the applications from local server?

is there any standard port list available for Genesys applications?


Thanks
Genesys

Title: Re: unable to telnet few application ports from local server
Post by: cavagnaro on January 28, 2014, 11:32:17 AM

If Windows 2008 double check Firewall rules or better stop the service.
Check logs to see if the port is actually opened by the app.
Do a netstat -anb to see if the port is actually being listened.

As said, this is not a Genesys issue. Talk to your Windows servers guys to see how can they help.

Title: Re: unable to telnet few application ports from local server
Post by: Kubig on January 28, 2014, 11:36:51 AM

All Genesys ports are in range 1024+, so on Windows platform with 2008+ you have to check FW settings and allow specific ports which are using by Genesys. There are some standards for Genesys framework deployment - for example is standard that configuration server is running on port 2020, cfg_dbserver on 4040 , etc., but it is just up to you which ports will you allocate for Genesys. I strongly recommend you to build own "deployment procedure" as a naming convence for Genesys components, basic and common configuration, used ports, etc.

Title: Re: unable to telnet few application ports from local server
Post by: genesysbasha on January 28, 2014, 12:17:23 PM

Hi Kubig /cavagnaro,

Thanks for your quick response.

FYI Windows firewall has been disabled from Day 1 below application have installed recently hence this issue related to windows FIREWALL?

Thanks
Genesys

Title: Re: unable to telnet few application ports from local server
Post by: Kubig on January 28, 2014, 12:24:01 PM

And other ports which are not used by a Genesys are available from remote server? Servers are on same network subnet, any active network component between servers,etc.?

Title: Re: unable to telnet few application ports from local server
Post by: genesysbasha on January 28, 2014, 12:35:35 PM

Servers are on same network subnet

Below ports able to telnet remotely and locally
URS_B - 8002
SIP_B - 7080
Routing_SS - 7000

Below ports unable to telnet locally as well as remotely.
OCS_B - 7160
RoutingDB_B - 4052
CallingListDB_B 4044

also there is no active network component between servers.

Thanks
Genesys

Title: Re: unable to telnet few application ports from local server
Post by: Kubig on January 28, 2014, 12:45:12 PM

And that ports are application ports or mgmt ports of these applications? Are the components running in primary mode at this time?

PS: I strongly recommend to look for standard ports using and use same "procedure", T-Server is not usual on port other than 3000 (for T-lib). The naming convence is a very good habit and procedure too.

Title: Re: unable to telnet few application ports from local server
Post by: genesysbasha on January 28, 2014, 12:59:29 PM

we having issue with mixed applications like below given

running as primary mode

Primary Media control Platform
Primary ETL Data Mart
Primary Stream Manager

running as backup Mode

Backup Confserv
Backup URS
Backup Stat Server
Backup Routing DB Server
Backup OCServer

Thanks
Genesys

Title: Re: unable to telnet few application ports from local server
Post by: cavagnaro on January 28, 2014, 01:09:15 PM

As said, check your logs, can be tons of things. If you don't start with your own troubleshoot, we can't do anything for you. Don't expect us to tell you step by step what to do.
We have no clue of your environment nor access to it.
You need to understand the platform and do basic network tasks.

Title: Re: unable to telnet few application ports from local server
Post by: genesysbasha on January 28, 2014, 02:06:16 PM

Thanks for prompt response.

As we will check this post production hours.

we will keep update to you.

Thanks
Genesys