Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: billskeen68 on January 28, 2014, 04:26:25 PM

Title: How to get SIP CALL-ID in Genesys CTI events
Post by: billskeen68 on January 28, 2014, 04:26:25 PM

Asking for a fellow developer, so please don't shoot the messenger.

One of our SIP/Genesys VP implementations, we are receiving the SIP CALL_ID on inbound calls as a field in the Genesys CTI events. At a second site, we are not getting the SIP CALL-ID. Is there a configuration setting somewhere?

Thanks,

Bill

Title: Re: How to get SIP CALL-ID in Genesys CTI events
Post by: Kubig on January 29, 2014, 09:04:21 AM

You mean SIP message (INVITE,INFO,etc.) or what exactly? If in your SIP INVITE message are not userdata, try to check VoIP DN configuration if the option "userdata-map-filter" is not missing