Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: rkd on February 01, 2014, 01:53:40 PM

Title: Incorrect Stats in CCPulse view
Post by: rkd on February 01, 2014, 01:53:40 PM

Hi

I am facing a wierd issue with CCpulse. When the CIQ hits 1000 for my email routing CCPulse view, it will keep on changing between 999 and 1000. Couldnt see a value more than 1000 even when we have more than 1000 emails.

Can anyone advise how to fix this?

Title: Re: Incorrect Stats in CCPulse view
Post by: Grand_Master on February 03, 2014, 02:07:16 AM

Increase default-max-submitted-per-strategy.

Title: Re: Incorrect Stats in CCPulse view
Post by: Kubig on February 03, 2014, 01:08:15 PM

I agree, it seems like limit on number of interaction per strategy or per router

Title: Re: Incorrect Stats in CCPulse view
Post by: cavagnaro on February 03, 2014, 01:20:21 PM

Beware that changing that may have a performance impact on your solution.

Title: Re: Incorrect Stats in CCPulse view
Post by: rkd on February 03, 2014, 04:16:09 PM

Thanks a lot!!! It helped when we changed this setting and we are slowly increasing the limit by 100s.

What kind of performance issues we can expect if we increase this up to 3000? Will there be any huge risk in doing that? Could you please help understanding the risks.

Title: Re: Incorrect Stats in CCPulse view
Post by: Kubig on February 03, 2014, 05:25:01 PM

Possible range is up to 50k, so on app level are no impacts. Possible impacts depends on your HW configuration,deployment,database, routing schema, architecture, SLA..so in general, business or HW impacts :-)

Title: Re: Incorrect Stats in CCPulse view
Post by: MarkComplete on February 04, 2014, 04:42:18 PM

Interaction server can handle a fairly large volume depending on your hardware. What you want to make sure is that URS is adequately sized. If your volume is sizable, you might want to consider increasing the number of URSs you are using in the environment. I have no idea how your business process is set up, but you can either allocate one URS for some of the quicker processing strategies and another for queuing. Also, if you are using the latest versions of IXN and URS, you can utilize load balancing between the URSs. It all really depends on how you have built your business process. The documentation for load balancing should be easy to find on the Genesys web page.

Another option is just to leave the Interactions in the Interaction Queue and let them enter the URS when there is space. The only issue there is that the real time reporting of total number of Interactions wouldn't be available via normal VQ reporting in CCPulse.