Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: cmax on February 03, 2014, 09:54:45 PM
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Hello,
I'm hoping someone else has experience understanding how the autodialing gateway server and Camapaign Synch Server components integrate in Genesys 8.x.
I've looked through all the documentation I could find and it doesn't appear there has been a recent update to either adapter. We are migrating to CIM 8 and OCS 8, on a windows 2008 platform. Specifically this causes an issue with AGS as it's latest release only supports up to win 2003.
I've seen loose documentation and heard that potentially the AGS functionality is now supported by the ICI adapter, but it hasn't been confirmed for me and I'm not 100% on the migration path.
Any information would be greatly appreciated.
Thanks!