Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: CK on February 05, 2014, 07:54:54 AM

Title: GVP8 general question
Post by: CK on February 05, 2014, 07:54:54 AM

Is there any chance that the IVR application will not be executed in case of numerous simultaneous calls to it? I am not using VTPs, I am in GVP 8. My Maximum Concurrent Sessions is set to no limit (blank) for the IVR profile being used.
How to handle such an issue? I can only think of a strategy modification when it exits from the red exit on the Play application block. Any ideas?

Title: Re: GVP8 general question
Post by: Kubig on February 05, 2014, 08:07:31 AM

Of course it is possible. You have to specify how much "channels" have each LRG within GVP configuration. The default value from the RM is used, if this parameter on LRG level is empty.

Title: Re: GVP8 general question
Post by: CK on February 05, 2014, 08:29:43 AM

You are right, I missed that... Thanks Kubig

Is there a way to monitor how many ports are being used?

Title: Re: GVP8 general question
Post by: Kubig on February 05, 2014, 09:19:55 AM

You can find out this information in SIP server log, where you can find SIP NOTIFY messages, which contains currently count of used ports and total ports number. I do not know about another way and I mean that no other way exists yet.

Title: Re: GVP8 general question
Post by: CK on February 05, 2014, 09:23:05 AM

Thank you very much!

Title: Re: GVP8 general question
Post by: Kubig on February 05, 2014, 09:24:21 AM

You're welcome

Title: Re: GVP8 general question
Post by: mduran22 on February 05, 2014, 05:32:32 PM

You should be able to monitor the number of active channels through EMS.