Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: MR_PT1 on February 06, 2014, 06:57:50 PM

Title: Chat Interaction
Post by: MR_PT1 on February 06, 2014, 06:57:50 PM

When the agent finishes the interaction and closes the GAD window before mark done, the finished interaction returns to queue. So the interaction is transferred again to the agents and they can do nothing.

Any idea?