Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: PFCCWA on February 13, 2014, 08:57:19 AM

Title: Genesys 7.2 EOL?
Post by: PFCCWA on February 13, 2014, 08:57:19 AM

Hello,

Just for verification, I have recently read the EOL spec and believe Datamart and Datasourcer 7.2 are End of Support or Life?
thanks.

Title: Re: Genesys 7.2 EOL?
Post by: Kubig on February 14, 2014, 05:27:41 AM

Yes, it is true. There is no reason for keep in life. Currently exists DataMart Solution version 7.6 and 8.0

Title: Re: Genesys 7.2 EOL?
Post by: borkokrz on February 16, 2014, 10:38:07 PM

There is not any DataMart 8.x. The last one is 7.6.1 and is working fine :)

Title: Re: Genesys 7.2 EOL?
Post by: Kubig on February 17, 2014, 05:19:35 AM

Two weeks ago was released DataMart of release 8.0, so try to look carefully...

Title: Re: Genesys 7.2 EOL?
Post by: cavagnaro on February 18, 2014, 12:49:44 AM

??? ??? where?? There is nothing on Release Notes...
http://docs.genesys.com/Documentation/RN#t-2

Title: Re: Genesys 7.2 EOL?
Post by: Kubig on February 18, 2014, 05:36:50 AM

[url=http://docs.genesys.com/Reporting_Release_Notes]http://docs.genesys.com/Reporting_Release_Notes[/url]

Title: Re: Genesys 7.2 EOL?
Post by: cavagnaro on February 18, 2014, 12:25:26 PM

Thanks...but funny it is kinda hidden and not on the general release notes...
So we have to dig on every product to find little secrets like this?  ??? Kinda sucks

Title: Re: Genesys 7.2 EOL?
Post by: Kubig on February 18, 2014, 12:26:49 PM

Just turn on the email notification about Release notes :-) I have this information from this "channel"..

Title: Re: Genesys 7.2 EOL?
Post by: Dionysis on February 21, 2014, 09:26:03 AM

[quote author=Kubig link=topic=8214.msg36224#msg36224 date=1392726409]
Just turn on the email notification about Release notes :-) I have this information from this "channel"..
[/quote]

Where?  I haven't received an update on new versions since support moved to Salesforce and so far have found nothing to subscribe to that's worthwhile.

Title: Re: Genesys 7.2 EOL?
Post by: Kubig on February 21, 2014, 09:31:27 AM

when you are logged on the support web, on the left site are few "quick links" - one of them is "My Article Alerts" - there you can configure subscriptions type, RN, etc.

Title: Re: Genesys 7.2 EOL?
Post by: Dionysis on February 21, 2014, 09:55:11 AM

[quote author=Kubig link=topic=8214.msg36238#msg36238 date=1392975087]
when you are logged on the support web, on the left site are few "quick links" - one of them is "My Article Alerts" - there you can configure subscriptions type, RN, etc.
[/quote]

Thanks, I'd only looked under the subscription section which has nothing remotely useful.  I've even logged a support ticket and been told there is no release updates available any more.

Title: Re: Genesys 7.2 EOL?
Post by: Kubig on February 21, 2014, 09:57:23 AM

I do not know what now, but my release notes subscription works very well.