Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: JJR on February 19, 2014, 08:36:48 PM

Title: IWS screen turning black
Post by: JJR on February 19, 2014, 08:36:48 PM

Hi

We are using 8.1.3 version of iWS. Some times agents noticed that iWS screen turning black and not able to perform any action. Agents has to reboo their PC to continue their work. Have anyone noticed this issue? What is the reason for the issue and how to fix this.?

Title: Re: IWS screen turning black
Post by: cavagnaro on February 19, 2014, 08:39:45 PM

Not at all...seems more a PC issue. Check what software it has and memory/CPU consumption.
Black means the GUI is not able to refresh...Check logs of the app and see if you can find something

Title: Re: IWS screen turning black
Post by: JJR on February 20, 2014, 04:27:21 AM

Thank you!. Cavagnaro.

We verified and compared hardware and software components against working PC. There is no difference. I will check it out iWS logs for memory consumption.