Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Zygis on January 01, 1970, 12:00:00 AM

Title: CCpulse action problem
Post by: Zygis on January 01, 1970, 12:00:00 AM

How do you hide logged out agents in the object view in CC Pulse?

Answer/Resolution:

1) Create the following thresholds:

Check Login <------------------- This is the threshold name

if Threshold.StatValue = StatAction.SDNALoggedIn then
Threshold.Result = true
else
Threshold.Result = false
end if


Check Logout <------------------- This is the threshold name

if Threshold.StatValue = StatAction.SDNALoggedOut then
Threshold.Result = true
else
Threshold.Result = false
end if


2) Create the following actions:

ShowAgent <------------------- This is the action name

CCPulseNotifier.Show


HideAgent <------------------- This is the action name

CCPulseNotifier.Hide


3) Create a workspace with Agents in the Object tree

4) Select several Agents in the Object view, rightclick, select Threshold
from the popup menu.

5) Assign the thresholds/actions

6) Press OK

7) Test it

It should now hide logged out agents in the object view.


I did this steps, but whan I want to create action "CCPulseNotifier.Hide" I got an error: object doesn't support this property or method: "CCPulseNotifier.Hide"
Where is may mistake?

Title: CCpulse action problem
Post by: Fariborz on January 01, 1970, 12:00:00 AM

With a CCPulse version 6.1.000.03 it works.
No error is detected.

Title: CCpulse action problem
Post by: Zygis on January 01, 1970, 12:00:00 AM

hello.
Can it work with 5.2?

Title: CCpulse action problem
Post by: Zygis on January 01, 1970, 12:00:00 AM

I tried, and it works only from 6.1 version.

Title: CCpulse action problem
Post by: Ritchie on January 01, 1970, 12:00:00 AM

I don't believe it works in the same way in 5.2 as in 6.x. There is a way but I'm sure its a bit of a 'hack'. Look at the FAQ's on Genesys website the answer is there.