Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: sunbabu15 on February 25, 2014, 07:49:23 AM

Title: Discrepancy in 8.1 GI2
Post by: sunbabu15 on February 25, 2014, 07:49:23 AM

Hi All,
While checking the "Interaction Handling Attempt report" , Calls completed in IVR has Handling resource type as "IVR Port" in 7.6 where in 8.1, same call shows Handling resource type as "Other".
Is this working as expected or there is some issue as we are also seeing High no of calls counted under "Routed to others" coulmn in 8.1 which are showing as "Answered" in 7.6.
Appreciate if someone can provide some ingisght on this .
Regards,

Title: Re: Discrepancy in 8.1 GI2
Post by: Kubig on February 25, 2014, 09:56:04 AM

Did you change GVP mode within upgrade from 7.6 to 8.1 GVP?

Title: Re: Discrepancy in 8.1 GI2
Post by: sunbabu15 on March 02, 2014, 01:54:07 AM

We are still in Genesys 7.6 but upgraded Infomart 7.6 to 8.1 . Hope that clarifies.

Title: Re: Discrepancy in 8.1 GI2
Post by: Kubig on March 03, 2014, 08:31:44 AM

Not clarify - the main question is that you are still using Voice Treatment Ports or not?