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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: dnib on March 04, 2014, 11:10:36 AM

Title: CCPulse number of short calls
Post by: dnib on March 04, 2014, 11:10:36 AM

Hello all,

Any ideas on how to report the number of calls released under a threshold?
Meaning the call was answered by the agent but it was released after less than 10 seconds.

Thank you,
D

Title: Re: CCPulse number of short calls
Post by: Kubig on March 04, 2014, 12:24:40 PM

Just use the stat type "TotalNumberInTimeRange" and define new range with requested range.

Title: Re: CCPulse number of short calls
Post by: dnib on March 04, 2014, 01:31:33 PM

[quote author=Kubig link=topic=8244.msg36297#msg36297 date=1393935880]
Just use the stat type "TotalNumberInTimeRange" and define new range with requested range.
[/quote]

Do you mean the category "TotalNumberInTimeRange" ? What MainMask should I use with it ?

Thank you Kubig

Title: Re: CCPulse number of short calls
Post by: dnib on March 04, 2014, 02:24:55 PM

[quote author=dnib link=topic=8244.msg36299#msg36299 date=1393939893]
[quote author=Kubig link=topic=8244.msg36297#msg36297 date=1393935880]
Just use the stat type "TotalNumberInTimeRange" and define new range with requested range.
[/quote]

Do you mean the category "TotalNumberInTimeRange" ? What MainMask should I use with it ?

Thank you Kubig
[/quote]

Finaly found what you were talking about:

[TotalNumberInboundCallsInTr]
Category=TotalNumberInTimeRange
Description=Total number inbound calls within time range
MainMask=CallInbound, HandlingInbound
Objects=Agent, GroupAgents, GroupPlaces, Place, RegDN
Subject=DNAction


Thanks againg Kubig