Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: prashantaphale on March 06, 2014, 08:11:49 PM

Title: Composer Prompt block : Alternate text for second locale
Post by: prashantaphale on March 06, 2014, 08:11:49 PM

Hello, I am using Genesys Composer 8.1.2 for multilingual IVR app development ( English and Spanish).
In prompt block, there is a text box to specify alternate text in case application cannot find audio files. However, I don't see any way to specify alternate text for second locale.

Any ideas ?

Thanks !

Title: Re: Composer Prompt block : Alternate text for second locale
Post by: cavagnaro on March 06, 2014, 09:03:29 PM

What do you mean? You could use a variable as you might be doing the double language. Imagine an app for 4 languages...Composer has no idea what are you doing about X languages application.

Title: Re: Composer Prompt block : Alternate text for second locale
Post by: prashantaphale on March 13, 2014, 03:04:30 PM

When I set Prompt message using "Resource" and "Audio" settings, there is only one text box for alternate text.  I am not able to set value of the alternate text using a variable.

Title: Re: Composer Prompt block : Alternate text for second locale
Post by: cavagnaro on March 13, 2014, 03:09:02 PM

That is used only when the Audio file is not found, so will try to use TTS engine.
You can build your own "prompt" block and do what ever you want.