Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: JJR on March 10, 2014, 02:57:20 AM

Title: email server failed to write log file
Post by: JJR on March 10, 2014, 02:57:20 AM

Hi

We recently upgraded email server and since then its not writing log files. Any idea on why the email server not writing logs.  Log section is configured.

Thanks - JJR

Title: Re: email server failed to write log file
Post by: cavagnaro on March 10, 2014, 03:40:04 AM

Version? startup logs? configurations? Come on...magic balls are broken

Title: Re: email server failed to write log file
Post by: Grand_Master on March 12, 2014, 02:30:43 AM

Start up in console and tell us what you see.

Title: Re: email server failed to write log file
Post by: Kubig on March 12, 2014, 07:53:48 AM

One question - did you change or reread the template on application object within CME or GA? If yes, it sometimes makes two section for logging - one with name "log" and second with name "Log" - so, the default log section does not point out on your log file/folder.