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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: PFCCWA on March 17, 2014, 10:47:38 AM

Title: WFM Web Supervisor IE Stuck at Java Check
Post by: PFCCWA on March 17, 2014, 10:47:38 AM

Hello,

We are logging into WFM Web Supervisor (812), but after login details are entered, the page is stuck at 'Checking Availability of Java environment'.  It worked when we deployed the solution then suddenly stopped.
This does not occur when logging into WFM Web Agent services.
IE version 9.

If I use Google Chrome it works as expected.

thanks,

Title: Re: WFM Web Supervisor IE Stuck at Java Check
Post by: Kubig on March 17, 2014, 03:35:35 PM

Try to check if the JAR files are not cached within Java cache - if yes, clear this cache and try to log in again.

Title: Re: WFM Web Supervisor IE Stuck at Java Check
Post by: steven33068 on July 08, 2016, 03:58:08 PM

Was this resolved for you?