Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: msh on March 25, 2014, 11:21:59 AM

Title: Setting no-answer-overflow from strategy?
Post by: msh on March 25, 2014, 11:21:59 AM

Hi

Is it possible to set no-answer-overflow from a routing strategy? I would like to avoid setting it on each agent login (We need to have different routepoint for different agents).

I have tried SetCallOption['no-answer-overflow','XXXX'] in a function box in the strategy but it does not seems to have any effect. It does not appear in the log files.

We are using SIP server 8.

Title: Re: Setting no-answer-overflow from strategy?
Post by: Kubig on March 25, 2014, 12:40:20 PM

Try to set them as an Extension data