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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: genesysuser123 on March 31, 2014, 02:31:04 PM

Title: T_Server - EPN setting
Post by: genesysuser123 on March 31, 2014, 02:31:04 PM

hi,

we have a setup to partition the centralized Avaya ACM T_server with different epn values based on the sites connecting from.
So we have dedicated ERPs cretead for each site with a unique EPN setting. The same EPN value is set on the extensions from that associated site. But - we see that the ERPs are picked up outside the EPN setting. All calls targeting stations in the T_server are picking up the ERPs irrespective of the epn setting. We have also checked the if the VDNs are having unique tenants created and that looks good.

What other considerations are needed for EPN settings?

thanks.

Title: Re: T_Server - EPN setting
Post by: genesysuser123 on April 01, 2014, 12:16:49 PM

We found the issue. ISCC will pick any ERP irrespective of epn setting if the target DN doesnt have any epn value assigned.  The additional calls we were seeing are for those target DNs with no EPN setting.