Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: cavagnaro on March 31, 2014, 09:40:16 PM
-
Hi guys,
On IWS options we have on keyboard section Hotkeys and Shortcuts...for me are the same but seems functionality is not. Can someone pls explain what is the main difference?
I configured the Hotkeys for NotReady reasons with Action codes but are not working as I expect. I see on IWS log they are read and with error, but how to use them? While on the application I'm not able to invoque them...
Thanks