Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: cavagnaro on April 03, 2014, 09:15:28 PM

Title: Connect 2 TServers from different Frameworks
Post by: cavagnaro on April 03, 2014, 09:15:28 PM

Hi guys,
Is it somehow possible to have 2 Frameworks and each one with a different TServer to exchange UDATA? Normally I'd say ISCC but that would work inside same Framework and URS.
Is this somehow possible?

Title: Re: Connect 2 TServers from different Frameworks
Post by: terry on April 03, 2014, 11:26:14 PM

Probably it can be done by creating inside every framework the "shadow" image of tserver from other framework forcing every of them think they are speaking with "local" peer.

Title: Re: Connect 2 TServers from different Frameworks
Post by: Fra on April 04, 2014, 09:29:14 AM

I don't think you can do it *directly* between 2 T-Servers.
Two ideas:
- via SIP Servers
- via IVR T-Server

Fra

Title: Re: Connect 2 TServers from different Frameworks
Post by: cavagnaro on April 04, 2014, 10:56:28 AM

Yeah,
I imagined those two scenarios (ghost config and SIP Servers/TIVR),
URS is mandatory on the SIP Server one, right?

Title: Re: Connect 2 TServers from different Frameworks
Post by: Grand_Master on April 04, 2014, 01:15:49 PM

Isn't this where network TServer is used?

Title: Re: Connect 2 TServers from different Frameworks
Post by: cavagnaro on April 04, 2014, 02:09:39 PM

Should it do the job? I also had the idea that it has to belong to same Framework

Title: Re: Connect 2 TServers from different Frameworks
Post by: Grand_Master on April 04, 2014, 02:20:54 PM

I believe this is the intention of Network Tserver.  I would try to read the docs via Genesys, but their stupid ad has messed up the whole site :(

Title: Re: Connect 2 TServers from different Frameworks
Post by: cavagnaro on April 04, 2014, 02:40:19 PM

Well docs are here:
http://docs.genesys.com/Documentation/TS

But don't see a specific document explaining how it is supposed to work on a architecture like the one I'm asking...

Title: Re: Connect 2 TServers from different Frameworks
Post by: René on April 04, 2014, 03:49:52 PM

Hi Cav,

I know about a pretty large environment where they use 'ghost config' for ISCC communication between T-Servers and it works. Of course, it is not supported configuration so Genesys Support won't be keen on helping you with any issues ;)

R.

Title: Re: Connect 2 TServers from different Frameworks
Post by: cavagnaro on April 04, 2014, 04:10:11 PM

Thanks René, by ghost config you mean creating objects on both Frameworks?