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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: lefeniman on April 28, 2014, 07:38:19 PM

Title: Read skill configuration from cfg_skill_level
Post by: lefeniman on April 28, 2014, 07:38:19 PM

Hi guys!
I'm working with a client that already has the framework installed and i have the following problem:

The cfg_skill_level table, that has the skills data of the agents, doesn't have data for all agents, even though they have one or more skills.
I configured the skills using GA. When I remove all the skills of the agent and include again, the table is updated normally. But when I restart the Server (I'm using SQL Server), the configuration is lost and I'm back to initial state, before the changes.

Has anyone experienced this before? Am I looking the wrong table?

Title: Re: Read skill configuration from cfg_skill_level
Post by: Kubig on April 29, 2014, 05:34:21 AM

The data is missing if you restart SQL server or confserv?

Title: Re: Read skill configuration from cfg_skill_level
Post by: lefeniman on May 02, 2014, 02:14:18 PM

When I restart SQL Server

Title: Re: Read skill configuration from cfg_skill_level
Post by: GMG on May 05, 2014, 05:06:42 AM

Hello,

1. Are you getting same concern when you use Configuration Manager ?, if you are facing issue with CME also, then please check at Database End and See the Logs for Config DBServer.

--
GMG

Title: Re: Read skill configuration from cfg_skill_level
Post by: Kubig on May 05, 2014, 06:05:10 AM

It does not seem like a confserv issue, but issue related to the SQL server - try to check whether the CRUD operations are commited properly on SQL server side.

Title: Re: Read skill configuration from cfg_skill_level
Post by: lefeniman on May 08, 2014, 04:29:20 PM

Thanks. I will take a better look on sql server side.