Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: DV on April 29, 2014, 10:54:32 AM

Title: 'External document fetch error: Failed to fetch file
Post by: DV on April 29, 2014, 10:54:32 AM

Can any one please explain about this : External document fetch error: Failed to fetch file?

Title: Re: 'External document fetch error: Failed to fetch file
Post by: Kubig on April 29, 2014, 10:59:19 AM

I guess that you mean log message from MCP component - the root cause is clearly understand - the requested file is not possible to fetch into internally "cache" and use it. Why is the file not possible to fetch, you can find out in MCP logs - it can be some typo error within the file or the file does not exists, file/webserver is not reachable, etc. It is not possible get you right answer without additional info about your issue. Just try to be more specific.

Title: Re: 'External document fetch error: Failed to fetch file
Post by: cavagnaro on April 29, 2014, 03:24:09 PM

Lol, SIP logs but doing what? Communicating with what other product/solution?
Please post a full logs detailing what you were doing and describe your platform and scenario.