Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: masa_dag on May 04, 2014, 09:49:06 AM

Title: OS error 'Access is denied'
Post by: masa_dag on May 04, 2014, 09:49:06 AM

Hi guys!
I'm trying to install EZPulse (aka Pulse) in Genesys Administrator, but when I want to start the application, I get this message : " Operating system error Access is denied when trying to work with the application EZPulse", has anyone know how to resolve this? Thanks a lot.

Title: Re: OS error 'Access is denied'
Post by: Kubig on May 05, 2014, 06:06:34 AM

EZPulse it cannot be started, because it is just a plug-in to the GAX. EZPulse solution has three server component which are running - DataCollector, DBServer and Statserver. I suggest to better read documentation

Title: Re: OS error 'Access is denied'
Post by: masa_dag on May 05, 2014, 07:40:36 AM

Ok I see, thank you for the answer Kubig.