Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: gzooby on May 07, 2014, 01:39:15 PM

Title: SDK not recognizing special characters
Post by: gzooby on May 07, 2014, 01:39:15 PM

I´m using Genesys SDK in order to get Configuration Objects data from a Java Application. The problem is, when I want to obtain Annex value from a Person Object, if the value of the option contains a special character, for example an accent like this "Día", instead of reading "í" it shows a strange symbol.
Any ideas why? i search for the field in cfg database and it stores the value correctly...

Regards :)

Title: Re: SDK not recognizing special characters
Post by: Kubig on May 07, 2014, 02:33:03 PM

Which encoding are you using for PSDK? Within Genesys GUIs (CME, GA) are the special characters displayed/inserted properly?

Title: Re: SDK not recognizing special characters
Post by: gzooby on May 07, 2014, 04:15:21 PM

Within Genesys GUI the words are spelled correctly. How can I determine the encoding used for the PSDK??

Regards  :)