Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: JJR on May 07, 2014, 05:45:23 PM
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Hi
We are using power GVP dialing mode to place calls to customers and leave a message. It uses SIP server & GVP ports. Currently we do not use voice transfer destination. There is no call details being passed to infomart and hence we were not able to get any reports for Power GVP campaigns. Can anyone help on what needs to be done to get reporting on Power GVP campaigns.
Thanks - JJR.