Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: PFCCWA on May 20, 2014, 09:36:15 PM

Title: mcp plays old audio file/cached?
Post by: PFCCWA on May 20, 2014, 09:36:15 PM

hello,

I think this may be cache related ..
we use sip/rm/mcp to play msml announcement however despite removing or changing the audio file, the old one still plays.
if I change the file id in urs routing strategy,  new audio file plays.

do I clear the cache? if so where?
we are on mcp 8.1.5, is there a known fault?
or just restart application.

much appreciated.

Title: Re: mcp plays old audio file/cached?
Post by: Kubig on May 21, 2014, 06:50:09 AM

I've never encountered similiar issue. What says MCP logs about using request audio file?