Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: bandorka on May 26, 2014, 12:52:12 PM

Title: Defining Timeprofile which covers not the whole day
Post by: bandorka on May 26, 2014, 12:52:12 PM

Hi all,

I want to define a Timeprofile which only collects data within the specified time per day.
For example: 09:00 - 11:00, resetting data in every 30 minutes.
Based on the example above, I would have the following chunks in the ODS:
09:00 - 09:30
09:30 - 10:00
10:00 - 10:30
10:30 - 11:00
Thus, only these for chunks needed in the daily report!
I don't want to see any data between 11:00 - 09:00.
Can I define such Timeprofile?

Thanks,
Bandorka

Title: Re: Defining Timeprofile which covers not the whole day
Post by: Kubig on May 26, 2014, 01:23:24 PM

Try to define new timeprofile which related operand pool (as described in docs) , but from my point of view it is not a good need/achieve. All data will be collected in general and the query will be made on high-level, such as reporting client or reporting template,etc.