Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: vma on May 28, 2014, 11:56:56 AM

Title: Empty recording is automatically deleted
Post by: vma on May 28, 2014, 11:56:56 AM

Hello,
I have a strategy where I'm using a RecordUserAnnouncement block to record users opinion. If an opinion is recorded an email is sent to some supervisors. Everything is OK except the case where the user doesn't say anything. Then an empty recording is created and is deleted automatically (by the MCP I presume) when the treatment ends. The problem is that the flow exists through the green port so the email is still sent and of course the supervisor receives an error when trying to access the unexisting file.
Is there a way to discover such cases? Or is there an option to not delete such files (an ugly solution to send empty files to supervisors but better than sending errors)

Thank you,
Mihai

Title: Re: Empty recording is automatically deleted
Post by: Kubig on May 28, 2014, 12:37:00 PM

Try to find out who deleted the file and check application log for related component, if there are some cause of this behavior.