Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: loulou on May 28, 2014, 02:21:44 PM

Title: Unable to login to any channel in IWS
Post by: loulou on May 28, 2014, 02:21:44 PM

I just installed the IWS app in a new test environment. My test agent is able to launch and login to IWS, but it is unable to logon to any channel (the log on option is grey out). I can monitor the extension the agent is using in CCP and I also verified that the agent has proper role privilege. I'm running out of ideas on what else to check.

Does anyone have any idea what I might be missing here? Any help is much appreciated.

-L

Title: Re: Unable to login to any channel in IWS
Post by: loulou on May 28, 2014, 08:51:46 PM

We figured it out. It was silly. Forgot to add the proper permission to T-Server application. >.<