Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: loulou on May 28, 2014, 08:53:12 PM

Title: CCPulse Runtime error
Post by: loulou on May 28, 2014, 08:53:12 PM

Installed a new CCPulse application in the new test environment but I kept getting this error. Anyone has any idea why?

Problem signature:
  Problem Event Name: APPCRASH
  Application Name: CallCenter.exe
  Application Version: 8.0.101.10
  Application Timestamp: 512e3749
  Fault Module Name: MSVCR90.dll
  Fault Module Version: 9.0.30729.6161
  Fault Module Timestamp: 4dace5b9
  Exception Code: 40000015
  Exception Offset: 0005beae
  OS Version: 6.1.7601.2.1.0.272.7
  Locale ID: 1033
  Additional Information 1: 7dd8
  Additional Information 2: 7dd83f2827ccd5a6baf5c4b76c12450e
  Additional Information 3: 8c8b
  Additional Information 4: 8c8b67ee38bc0d19fc28254984ef9301

Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
  C:\windows\system32\en-US\erofflps.txt

Title: Re: CCPulse Runtime error
Post by: Kubig on May 29, 2014, 11:34:58 AM

What type of OS? Did you get error during installation or within start-up? What says application logs?

Title: Re: CCPulse Runtime error
Post by: loulou on May 29, 2014, 02:16:26 PM

Windows 2008 server 64bit. I didn't enable logging on the app. We did figure it out that it's the DAP connection to datamart that is crashing the application. Took off the connection, it started just fine. Now I have to investigate if it's the DAP, or ETL or the DB.  ??? :'(

Title: Re: CCPulse Runtime error
Post by: masgar on June 26, 2017, 04:45:41 PM

Hi,

Even if it's a very old post, I'm facing the same problem. Have you fixed it and, if yes, how?

Thanks,
Max

Title: Re: CCPulse Runtime error
Post by: cavagnaro on June 26, 2017, 04:49:09 PM

Same exact problem?
You mean same version?
Or just a generic crash?


As usual, try to upgrade to last version first. Dummy guide for crashes

Title: Re: CCPulse Runtime error
Post by: masgar on June 26, 2017, 05:02:21 PM

It is the last version (new installation). If I connect ETL or Datamart DAP to CCPulse app, when I run CCPulse it crash just after logon. If I remove ETL / DAP connection it runs fine but with real time stats only.

Problem signature:
  Problem Event Name: APPCRASH
  Application Name: CallCenter.exe
  Application Version: 8.1.100.36
  Application Timestamp: 57aaf950
  Fault Module Name: CallCenter.exe
  Fault Module Version: 8.1.100.36
  Fault Module Timestamp: 57aaf950
  Exception Code: c0000005
  Exception Offset: 000000000007b0e6
  OS Version: 6.2.9200.2.0.0.272.7
  Locale ID: 1040
  Additional Information 1: 8f77
  Additional Information 2: 8f7772551e458cc4318c51dfd1f11d09
  Additional Information 3: e0f0
  Additional Information 4: e0f0d02fddb535b008708f4a632c32e5

Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=190175

If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt


Max

Title: Re: CCPulse Runtime error
Post by: cavagnaro on June 26, 2017, 05:32:34 PM

What does SS logs say?
Windows exception won't help too much


Seems time for a Genesys ticket for what you mention tho

Title: Re: CCPulse Runtime error
Post by: masgar on June 27, 2017, 06:47:31 PM

The problem was the dap. I connected to CCPulse the DAP_datamart_JDBC. I created a DAP_datamart_DBS and it worked.

Thanks for help.

Max