Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: PFCCWA on May 29, 2014, 08:31:00 AM

Title: Data Mart Backup/HA?
Post by: PFCCWA on May 29, 2014, 08:31:00 AM

Hello,

Am I correct in believing there is no HA/backup for Data Mart?
And that it runs on its own to complete the ETL processes?
Documentation suggests only Data Sourcer and Stat Servers can run HA in CCA Reporting Solution.

thanks.

Title: Re: Data Mart Backup/HA?
Post by: Adam G. on May 29, 2014, 08:43:49 AM

Are you talking about the ETL process or the DB called Datamart?

Title: Re: Data Mart Backup/HA?
Post by: PFCCWA on May 29, 2014, 08:49:06 AM

ETL Service ...

Title: Re: Data Mart Backup/HA?
Post by: Adam G. on May 29, 2014, 09:01:25 AM

Just install and configure ETL on a second machine and manually start it when you have problems. Even if ETL is down the data remains on ODS until ETL restarts. ETL quickly catches up.

Title: Re: Data Mart Backup/HA?
Post by: PFCCWA on May 29, 2014, 01:42:21 PM

and im correct in thinking both (or 2 etl services cannot run at the same time - both connecting to the same data mart db?

Title: Re: Data Mart Backup/HA?
Post by: Kubig on May 29, 2014, 01:44:58 PM

Exactly, it is not allowed to run two or more instances of ETL on same CCA solution, just as a cold-stanby backup.