Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Iphoneuser on May 30, 2014, 06:21:38 PM

Title: How to - Hide Sensitive date in Genesys Logs
Post by: Iphoneuser on May 30, 2014, 06:21:38 PM

Would like to hide ssn/account number in the genesys logs - info which received from ivr thru attached data.
If i make changes in the URS options will it be sufficient or i should make changes in t-server app too

Title: Re: How to - Hide Sensitive date in Genesys Logs
Post by: terry on May 31, 2014, 12:53:00 AM

if it is only about URS log then only URS options,
if some other logs then options of those other applications.

Title: Re: How to - Hide Sensitive date in Genesys Logs
Post by: GMG on June 02, 2014, 04:15:07 AM

Attach data is something coming with Call. You can reduce the log level and this Attached Data information, will go away.

URS supports the option "hide_private_data", which is talks about user password while calling Web Service, if we are using web method (HTTP/SOAP), even option will not remove attach data from the logs.

Attach data also be available with TServer/SIPServer/ORS/URS...etc logs, you need to reduce the log level to hide this information in the logs.

Attached data is not the Private Data.


--
GMG
CIV-8.X

Title: Re: How to - Hide Sensitive date in Genesys Logs
Post by: Steve on June 02, 2014, 01:09:18 PM

Look at the log-filter and log-filter-data sections in T-Server and URS, these have 3 options -

copy - The keys and values of the KVList pairs are copied to the log.
hide - The keys of the KVList pairs are copied to the log; the values are replaced with strings of asterisks.
skip - The KVList pairs are not copied to the log. NOTE – Using this for the default-filter-type will block all attached KVP data from the log.