Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: rkd on June 12, 2014, 04:05:45 PM

Title: Turn Off Statistics in IWS
Post by: rkd on June 12, 2014, 04:05:45 PM

Hi

Is there any method to turn off the IWS statistics so that it wont pull stats from stat server?

If I remove the kpi.displayed-kpis and statistics.displayed-statistics values, will it stop pulling stats. Please advise.

Title: Re: Turn Off Statistics in IWS
Post by: cavagnaro on June 12, 2014, 04:37:26 PM

Delete the KPIs...you just deleted what has to be shown on the agent.

Title: Re: Turn Off Statistics in IWS
Post by: rkd on June 12, 2014, 07:22:04 PM

thank you. I did it.

But still the vq names are displaying as headings. So I was wondering whether can we disable the MyStats and CCstats sections in IWS itself.


Regards
Deepu

Title: Re: Turn Off Statistics in IWS
Post by: cavagnaro on June 12, 2014, 11:53:30 PM

Where are they being shown?? can you post a screenshot?

Title: Re: Turn Off Statistics in IWS
Post by: fstephenster on August 13, 2014, 10:12:10 AM

You can disable it in the Agent Roles for IWS. Can Use Statistics as unassigned option will help you.