Genesys CTI User Forum

Genesys CTI User Forum => Announcements Scratch Board => Topic started by: Adam G on July 12, 2014, 09:17:44 AM

Title: Genesys Discussion Forum GONE FOREVER....?
Post by: Adam G on July 12, 2014, 09:17:44 AM: Just noticed that the Genesys Discussion Forum has been removed, in favour of a [i]Customer/Partner Only[/i] Forum.

Way to go Genesys! :)
Title: Re: Genesys Discussion Forum GONE FOREVER....?
Post by: cavagnaro on July 13, 2014, 01:09:31 PM: Well...that was the second attempt they did and a copy of this forum idea...bad implemented but was there. What is a shame is that they not only left users out but wiped all the information they had there making it a total lost of time and effort for everyone who contributed.
Another sign of how Genesys does support their users.
Title: Re: Genesys Discussion Forum GONE FOREVER....?
Post by: mduran22 on July 13, 2014, 05:50:06 PM: It looks like they went to Chatter, with some customized views. They are continuing to move more to the Salesforce platform. There is some older content, but not sure if they used forum information or the older support answers. I wonder if we are in store for GenesysForce soon?
Title: Re: Genesys Discussion Forum GONE FOREVER....?
Post by: Adam G on July 14, 2014, 09:22:42 AM: I've asked their Customer Care for access... should be interesting.... ;D
Title: Re: Genesys Discussion Forum GONE FOREVER....?
Post by: abudwill on August 12, 2014, 12:21:04 AM: What did they tell you regarding access?

Our sales engineer noted they were working on moving all the content there into the Community section of customer care behind the support login. In my opinion it is a much more difficult interface to use. A lot of good posts and old code references were lost!
Title: Re: Genesys Discussion Forum GONE FOREVER....?
Post by: Adam G on August 13, 2014, 10:48:42 AM: I have had "no reply" to my query....
Title: Re: Genesys Discussion Forum GONE FOREVER....?
Post by: abudwill on August 13, 2014, 09:20:59 PM: Just yesterday I heard from someone in Genesys that they were working on cleaning the inappropriate posts up and would be making it live again. Not sure if the information is accurate, but I am crossing my fingers.
Title: Re: Genesys Discussion Forum GONE FOREVER....?
Post by: cavagnaro on August 14, 2014, 12:24:41 AM: Innapropiate? What is that according to them? hehe
Now, live? What? The old forum?
Title: Re: Genesys Discussion Forum GONE FOREVER....?
Post by: Kubig on August 21, 2014, 06:53:00 AM: The genesys forum was moved to the Genesys website and access to it is via your support access, I guess.