Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: dnib on July 14, 2014, 08:52:43 AM

Title: external transfer destination in infomart / interactive insights
Post by: dnib on July 14, 2014, 08:52:43 AM

Does anyone know how to get the external transfer destination number in GIM/GI2.
scenario: agent has established call and transferes it to an external destination (ex: mobile phone). Looking at documantation and available reports I don't see the call transfer destination.

Looking at INTERACTION_FACT_GI2 table in GIM i only see the Inbound call when selecting using callid (interaction_fact_gi2.media_server_ixn_guid).

GIM version 8.1.202.01

Thank you,
D

Title: Re: external transfer destination in infomart / interactive insights
Post by: Kubig on July 15, 2014, 02:28:13 PM

Within the ICON DB do you see records for each part of the interaction?

Title: Re: external transfer destination in infomart / interactive insights
Post by: dnib on July 22, 2014, 01:18:45 PM

Yes Kubig, I can see in ICON both calls.
Inside G_PARTY table I have three records with the same CALLID for each party of this interaction (internal DN, initial calling number and transfered-to number).

Title: Re: external transfer destination in infomart / interactive insights
Post by: Kubig on July 22, 2014, 02:35:58 PM

So, try to look at GIM logs what SQL are fired for this type of call