Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: rkd on July 22, 2014, 05:29:04 PM

Title: Endate in UCS Interaction is set to NULL even after Voice interaction is ended
Post by: rkd on July 22, 2014, 05:29:04 PM

hello

In UCS Interaction table, EndDate is set to NULL even after interaction is ended. This is for Voice calls. SIP logs shows call was released but enddate is not getting updated in UCS interaction database.

Has anyone face this issue before?

regards