Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: satish_p on July 29, 2014, 09:56:43 PM

Title: Agent availability for Chat
Post by: satish_p on July 29, 2014, 09:56:43 PM

Can I get the agent availability from multiple queues every few seconds in order to enable/disable chat button based on the availability?

Title: Re: Agent availability for Chat
Post by: cavagnaro on July 29, 2014, 10:11:29 PM

What do you mean? Agent doesn't logging to RPs, nor Queues on MCR.
Which chat button??