Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Tony on January 01, 1970, 12:00:00 AM

Title: Nortel MeridianGenesys Documentation?
Post by: Tony on January 01, 1970, 12:00:00 AM

Hi,

Does anyone have any docs on configuring Genesys 6.5 with the
Nortel Meridian?

Any info would be greatly appreciated!

Thanks,
Tony

Title: Nortel MeridianGenesys Documentation?
Post by: Ralph on January 01, 1970, 12:00:00 AM

Most of the information is available in the TServer for Meridian 1 documentation provided by Genesys. Do you have the manual and did you read through it?

Besides this: If you do have any special questions do not hesitate to ask: We have G6.5 running at 8 locations, each one with an M1 switch.

// Ralph

Title: Nortel MeridianGenesys Documentation?
Post by: Tony on January 01, 1970, 12:00:00 AM

Hi Ralph,

I do not have the manual, but if someone has it and could email it to me that would great.

Thanks,
Tony

Title: Nortel MeridianGenesys Documentation?
Post by: PapaBear on January 01, 1970, 12:00:00 AM

What do you want to do?

Title: Nortel MeridianGenesys Documentation?
Post by: PapaBear on January 01, 1970, 12:00:00 AM

Hi, Tony, unfortunately, we cannot do it. It would be against our contract with our vendors, but, there should be nothing wrong with us helping you with your questions. What would you like to know? I have installed several multisites using symposium tserver and urs so shoot!

Title: Nortel MeridianGenesys Documentation?
Post by: Fabio on January 01, 1970, 12:00:00 AM

Hi

I need (if possible) configure a telephone in a multi queue.
Is possible with Meridian ???

Thank you

Title: Nortel MeridianGenesys Documentation?
Post by: Marco on January 01, 1970, 12:00:00 AM

Ralph,

I saw you response on the Tserver discussion Forum on Nortel Meridian
problems.
And I have a question about a 81C Meridian Rls 25.15 in combination with
Symposium Express 3.0 an Genesys 6.5.

Every time we do a sysload on our machine we have problems
to log on with the desktop on the 3820 phones.
If we have that problem, we unwire the phone for a moment and then
the problem is solved.
But its not the right way to do this as you know.

So maby you know this problem and have a solution for it.

Thanks and with kind regards

Marco

Title: Nortel MeridianGenesys Documentation?
Post by: Mikael Jansson on January 01, 1970, 12:00:00 AM

Hi !
The problem with sysload on Meridian is that when the switch is reloaded all "accuired" resources get a new "accurie id", and you need to restart tserver.
Se the following respons from Nortel.
------------
The Host application needs to re acquire all needed resources after the
event: LinkStatusReport with status 06 (Link UP)
Because M1 loose association ID in this case. (e.g. power off /reboot
/sysload/network: tcp ip problem)
So third party application need to resynchronize data with M1 and get a new
ressource ID.
At this time, you need to reboot the Genesys system manually, but this kind
of issue can be done automatically.
For more information you can Join Nortel Networks Developer Program.
Go to the Developer Program web page <
http://www.nortelnetworks.com/prd/dpp/index.html> for information about the
program and online membership forms.
Thirdparty developers, should contact the CTI (Computer Telephony
Integration) group by email at nt4cti@nortelenetworks.com
However, for membership benefits and assistance, thirdparty developers
must belong to the Developer Program.
Note: Nortel Networks Customer Support does not support thirdparty
interfaces.
--------------------------

Regards Mikael