Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Nathzn on August 05, 2014, 04:12:30 PM

Title: Route Call[Not ready]
Post by: Nathzn on August 05, 2014, 04:12:30 PM

Hi Guys,

In IRD using the selection block, is it possible to route the inbound call to an agent[using GAD] despite what state they are in.. Not_ready, Ready.

For example, if no agents are in ready, target agents in not ready. Any help would be greatly appreciated.

Thanks

Title: Re: Route Call[Not ready]
Post by: cavagnaro on August 05, 2014, 06:13:41 PM

Discussed several times before. Search the forum please.
Doable but not a good idea by many reasons like poor customer service

Title: Re: Route Call[Not ready]
Post by: Nathzn on August 06, 2014, 09:33:42 AM

My appologies,

its not for customer use - internal use only. Appreciate your time cavagnaro