Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: naviat on August 07, 2014, 04:14:20 AM

Title: Announcement Repeat in IRD
Post by: naviat on August 07, 2014, 04:14:20 AM

Hi all,

The aim of scenario was call transfer between 2 operators:

- operator1 and operator2 are log in to IWS
- I perform inbound call from cell phone and press 1 to connect to operator
- call is routed to one of these operators (operator1 or operator2) and operator rejects the call
- client should wait to accepting call by one of the operators and be connected automatically
- call is routed to second operator and this operator accepts the call

But in step 4 client has to press 1 again and after that the second operator is able to accept the call - I think it's not correct behavior.

Here is my strategy:

Customer => Annoucement => Choose Menu => Targer Group

How to fix this scenario :(

Title: Re: Announcement Repeat in IRD
Post by: Kubig on August 07, 2014, 07:57:46 AM

Without any description of your strategy is not possible to help you - nobody has crystall ball

Title: Re: Announcement Repeat in IRD
Post by: naviat on August 07, 2014, 10:39:40 AM

Sorry, it has been resolved, i create a interaction data and update it when after play announcement and collect digits block. Thanks