Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: fstephenster on August 13, 2014, 11:00:30 AM

Title: UCS History Limit
Post by: fstephenster on August 13, 2014, 11:00:30 AM

Hi

For one of our customer, we have deployed eServices (chat) with IWS. In the Customer History / Contact History using UCS, is there a way to limit the results for the past 2 days or till last day only.

Thanks in advance.

Thank and Regards
fstephenster

Title: Re: UCS History Limit
Post by: Kubig on August 13, 2014, 11:10:12 AM

I think that within IWS is "slider" which can change the frame for contact history - by default there are values like a "All", "1day", "week", etc.

Title: Re: UCS History Limit
Post by: Airex on January 08, 2015, 11:27:47 AM

Hi,

Unfortunately there's no limitation on IWS side. As Kubig said, there're options to choose as All, 1M, 1W, 1D.
However you cannot show 1D chat history only, other options are also valid to change it to 1 Month, 1 Week or All depends on UCS DB.

Thanks,
SK

Title: Re: UCS History Limit
Post by: abudwill on January 08, 2015, 08:31:49 PM

I believe the UCS DB can be set to prune at regular intervals - so you could make sure there is only X number of days of history actually stored in the UCS DB which may solve your problem in a backwards kind of way.  See UCS Manager.

Regards,
Andrew