Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: PFCCWA on August 14, 2014, 12:26:55 PM

Title: No data chunks in DMA
Post by: PFCCWA on August 14, 2014, 12:26:55 PM

Hello,

Is there an alarm that anyone knows of which will advise when no data chunks are being received in DMA ?
We had scenario, statserver closed connection with data sourcer but only alarm received was connection failure.  As DS also lost connection scs, it cleared the other disconnect alarm when connected again.
We can do something with these conditions however am hoping there is an alert directly linking no data chunks being received.

I have looked at etl runtime alarms but they detect issues such as data sourcer-ods connection and transfer between ods and data mart.
Any I have missed?

thanks.

Title: Re: No data chunks in DMA
Post by: Kubig on August 14, 2014, 12:43:20 PM

Check DataSourcer.lms file, which is located under installation folder of DS, if there are some usable "error messages".

Title: Re: No data chunks in DMA
Post by: PFCCWA on August 14, 2014, 02:20:32 PM

cant use them.
the equivalent of what is needed requires a 'live connection' to statserver.
our issue is the loss of this connection and problems with reconnecting.
we will use and trust the usual connection failure alarm..

Title: Re: No data chunks in DMA
Post by: Kubig on August 14, 2014, 02:33:06 PM

So, write your own simple mechanism which will check data increment and if the data are not received for specific period (30 min for example) it fire alarm to the SCI. We have developed similiar SW in Python and worked as expected.

Title: Re: No data chunks in DMA
Post by: cavagnaro on August 14, 2014, 04:14:46 PM

Which versions are you running? ODS and SS had fixes to solve issues like that.