Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: BISCQBN on August 21, 2014, 05:54:22 AM

Title: Grouping/Consolidating services in Virtual Queue (CCPulse)
Post by: BISCQBN on August 21, 2014, 05:54:22 AM

When using CCPulse, is it possible to consolidate/group lines/services within a Virtual Queue together?
For example:
. The Virtual Queue displays 48 possible exit points (listed as NAT_###), where the unanswered calls queue,
. All 48 exit points route to one skill tag.

Is there any way to group these 48 exit points into 1 to create a less complex workspace?

I have looked into customising templates, however, have not had any luck.

Any assistance on this is greatly appreciated, thanks.

Title: Re: Grouping/Consolidating services in Virtual Queue (CCPulse)
Post by: Kubig on August 21, 2014, 06:27:07 AM

What do you mean by"exit point"?Try to better explain and describe your need.

Title: Re: Grouping/Consolidating services in Virtual Queue (CCPulse)
Post by: JTL on August 21, 2014, 10:45:33 AM

Use DN Groups - and use Administrator or Config Manager to group your VQs into the appropriate DN Group(s) you wish to monitor.