Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Timur Karimov on September 08, 2014, 12:27:05 PM

Title: Cisco SPA504G with Genesys SIP Server
Post by: Timur Karimov on September 08, 2014, 12:27:05 PM

Hi all!
Have any one used Cisco SPA504G phone as Genesys SIP Server client? I'll try to setup it and have some problem with 3pcc. If any one have worked example can you share the config and software version ?
WBR Tim

Title: Re: Cisco SPA504G with Genesys SIP Server
Post by: genesysguru on September 08, 2014, 01:16:16 PM

Hi,

Not had time to check in detail but I would start by reviewing SIPS configuration option "sip-cti-control"

Regards

Title: Re: Cisco SPA504G with Genesys SIP Server
Post by: Kubig on September 08, 2014, 01:19:38 PM

Agree with genesysguru..your symptom seems to be related with mentioned option "sip-cti-control".

Title: Re: Cisco SPA504G with Genesys SIP Server
Post by: Timur Karimov on September 08, 2014, 02:55:57 PM

Well guys Thank you of course but I'm no so newbie =) Of course I have a "sip-cti-control=talk,hold". And another phone (Snom, Brio, etc) work with such config.  I start to think what it's the exactly SPA504G problem. But from another side - it's work with Asterisk. So may be this problem in software version incompatible?
WBR Tim

Title: Re: Cisco SPA504G with Genesys SIP Server
Post by: Kubig on September 08, 2014, 04:31:08 PM

Try to better explain if the issue is in SIP signaling or what is the root cause or symptoms of the issue.

Title: Re: Cisco SPA504G with Genesys SIP Server
Post by: Timur Karimov on September 08, 2014, 04:37:19 PM

[quote author=Kubig link=topic=8503.msg37428#msg37428 date=1410193868]
Try to better explain if the issue is in SIP signaling or what is the root cause or symptoms of the issue.
[/quote]
Symptoms of the issue looks like the 3pcc is't work - then call arrived on desktop I can't answer on call from agent software. But from phone itself all SIP function is worked.
So whats why I ask for Cisco phone config not the genesys one.
WBR Tim

Title: Re: Cisco SPA504G with Genesys SIP Server
Post by: Kubig on September 08, 2014, 05:39:25 PM

I mean what is the SIP call-flow, if there are some SIP "error" message (4xx,5xx) or on what step the call has failured?

Title: Re: Cisco SPA504G with Genesys SIP Server
Post by: basdi2000 on September 08, 2014, 10:04:54 PM

I had same issue with CP-7960G a while ago. Check Genesys software and hardware compatibility list. I think it is known issue for Genesys SW - CISCO HW.
Cheers,

Title: Re: Cisco SPA504G with Genesys SIP Server
Post by: cavagnaro on September 08, 2014, 10:12:11 PM

basdi2000, where you able to fix it or you had to desist on it?

Title: Re: Cisco SPA504G with Genesys SIP Server
Post by: genesysguru on September 09, 2014, 08:21:25 AM

Hi,

In that case we need to see if the SIP NOFITY is getting bounced by Cisco. Would also be worth checking what events it is saying it supports during registration.

Regards

Title: Re: Cisco SPA504G with Genesys SIP Server
Post by: basdi2000 on September 09, 2014, 09:06:15 PM

cavagnaro,

We gave up on this, as CP-7960 was not in the list of Certified HW endpoints. Recommendation was to use Polycom (IP-320, IP-330).

Regards,

basdi2000

Title: Re: Cisco SPA504G with Genesys SIP Server
Post by: genesysguru on September 10, 2014, 01:30:22 PM

OK - Snom 710/720 is a good choice as well.

Regards

Title: Re: Cisco SPA504G with Genesys SIP Server
Post by: Timur Karimov on September 15, 2014, 09:13:18 PM

I found solution. The problem in default config for  BroadSoft Package options support. It's disabled.
So after enable talk, hold and conference package options in SIP sections all work as expected.
WBR Tim