Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: gzooby on September 16, 2014, 08:04:59 PM

Title: IWS No available channel for this place
Post by: gzooby on September 16, 2014, 08:04:59 PM
I have installed iws. When logging agent in GAD everything works fine, but when trying in IWS the following messagge appears:

No available channel for this place[b][/b]


There is an extension DN defined for all places.
The IWS application has a connection to T-Server, stat server and message server.
The security.disable-rbac configuration option in the interaction-workspace section is set to true.

Checking the IWS logs I found the following:

14-09-16 16:25:31.416 [            1] ERROR Workspace.Core.Agent - Not Found Possible Media
14-09-16 16:25:31.419 [            1] ERROR Workspace.Core.Agent - No Initialized media on the place.

Any ideas?

Thank you a lot ;D

Z
Title: Re: IWS No available channel for this place
Post by: cavagnaro on September 16, 2014, 09:53:26 PM
Permissions...discussed many times. Follow IWS guide step by step. IWS Access group must have access to TServer
Title: Re: IWS No available channel for this place
Post by: gzooby on September 18, 2014, 12:32:35 PM
I am working with IPS NEC, agents are members of SYSTEM, but still the same error, I think I have all the permissions I need, itīs strange!

???
Title: Re: IWS No available channel for this place
Post by: cavagnaro on September 18, 2014, 12:46:09 PM
Members of System? System has Special Access...not full. Again, please follow the guide. It will work that way
Title: Re: IWS No available channel for this place
Post by: gzooby on September 24, 2014, 04:47:03 PM
I created a special group, following the guide, but no success either, I open the case in Genesys a few days ago, but still havent answer. As soon i receive an answer i will post it here.

THANK YOU ALL

Regards
Z