Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: pankaj257 on September 17, 2014, 09:21:43 AM

Title: Reconnecting to Interaction server after network resumes
Post by: pankaj257 on September 17, 2014, 09:21:43 AM

Hi,

I am using Genesys PSDK (to create Agent Desktop) to connect to interaction server via proxy.

For login to Inetraction server for media email, i am using following sequences of requests:

Register (RequestRegisterClient)
Login (RequestAgentLogin)
Adding Email Media (RequestAddMedia)

I am using ADDP and WarmStandBy application block to reconnect to Interaction server in case of any network disconnection or switch over. My problem is i am not able to reconnect to the same session. So if any email interaction which was open on the desktop before disconnection, if i perform any action like save to workbin or mark done etc after reconnect to the interaction server, i get error "Unknown interaction identifier specified".

Any help in this regard is highly appreciated.