Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Eugene Khoo on January 01, 1970, 12:00:00 AM

Title: genesys service start error
Post by: Eugene Khoo on January 01, 1970, 12:00:00 AM

has anyone encountered this error:
---------------------------
C:\GCTI\StatServer_PHP24F>statserv.exe service statserver_service host cme_php
port 2020 app "StatServer_CCP_PHP" l "7260@cme_php"

service_startup Changing working folder to C:\GCTI\StatServer_PHP24F\
Trying to start Service Control Dispatcher...FAILED
Cannot start Service Control Manager, error code = 1063
Trying to stop the service...DONE
DONE
-----------------------------

Title: Re: genesys service start error
Post by: gustav on June 01, 2010, 07:10:01 PM

Ensure that you have the JAVA_HOME path set, and that it does not have a space ie. "Program Files\"  .  Also, use the startup.bat file in the gdesktop directory, as it will start it as a service (not the .exe).

Title: Re: genesys service start error
Post by: Steve on June 02, 2010, 10:00:35 AM

Don't you need minus signs to show the keys -

C:\GCTI\StatServer_PHP24F>statserv.exe -service statserver_service -host cme_php -port 2020 -app "StatServer_CCP_PHP" -l "7260@cme_php"

Title: Re: genesys service start error
Post by: tony on June 02, 2010, 10:38:46 AM

...And I think there should there be a backslash (not an arrow to show the executable location...?

C:\GCTI\StatServer_PHP24F\statserv.exe

instead of:

C:\GCTI\StatServer_PHP24F>statserv.exe

Making it;

C:\GCTI\StatServer_PHP24F\statserv.exe -service statserver_service -host cme_php -port 2020 -app "StatServer_CCP_PHP" -l "7260@cme_php"

Title: Re: genesys service start error
Post by: gustav on June 07, 2011, 05:37:39 PM

This is usually a JAVA_HOME environment variable issue.  Verify both the environment variable and you Java directory to ensure they are in sync.

From the command prompt run> set

to see the variable settings or run> echo %JAVA_HOME%

to update without restarting run> set JAVA_HOME = <full path>

Title: Re: genesys service start error
Post by: gustav on October 24, 2011, 02:21:56 PM

Another thing to check here is the version of Java, I have had this issue when incompatible versions are being used.

Title: Re: genesys service start error
Post by: alexnikol on October 25, 2011, 07:25:14 AM

Which version of Java is incompatible can you please specify and post those versions which you have encountered problem with.

Title: Re: genesys service start error
Post by: gustav on November 22, 2011, 07:20:06 PM

1.6 for Genesys 7.6-8.1

I have had issues with later version of 1.6, but have found earlier versions (ie _17) have been successful