Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Gaia on September 25, 2014, 02:35:47 PM

Title: GAX - Failed to install application with installation package
Post by: Gaia on September 25, 2014, 02:35:47 PM: hello,

I try to deploy application with istallation package wizard in GAX , il get this error

0 ms: progress: 1%
+ 55 ms: action installPackage started, arg= {"localeId":"ENU","buildNumber":"1","host":"vir-val-cs8-001","tenantdbid":"1","nickname":"eSInteractSrv","overrideTemplate":"","debug":"false","skipIfInstalled":false,"version":"8.5.000.10","appName":"Interaction Server_8.5.000.10_vir-val-cs8-001","backupConfServ":"confserv","primaryConfServ":"confserv","silentInstallRemove":{"lineno":"249","name":"silentInstallRemove","property":[{"lineno":"250","value":"dummy","section":"ConfigServer","key":"transport-port"},{"lineno":"251","value":"dummy","section":"ConfigServer","key":"transport-address"}]},"lineno":"248","longName":"Interaction Server","silentInstall":{"lineno":"253","name":"silentInstall","property":[{"lineno":"254","value":"/product/genesys/GCTI85_2/ixsn_85_000_10","section":"IPCommon","key":"InstallPath"},{"lineno":"255","value":"Accepted","section":"License","key":"LicenseAgreement"},{"lineno":"256","value":"0","section":"ConfigServer","key":"transport-port"},{"lineno":"257","value":"","section":"ConfigServer","key":"transport-address"},{"lineno":"258","value":"32","section":"IPCommon","key":"DataModel"},{"lineno":"259","value":"Interaction Server","section":"eSInteractSrv","key":"ApplicationType"}]},"appPort":8888}
+ 5188 ms: action ended with status FAILED
+ 0 ms: progress: 66%
+ 53 ms: deployment-key='[vir-val-xxx-001]'
+ 1 ms: action exception started, arg= {"message":"Wrapped java.lang.Exception: Failed to fetch app template : InteractionServer_8.5.000.10 (hostDef#1)","log-file":"Interaction_Server_linuxENUeSInteractSrv-1411653950205.log","js-line":"502"}
+ 74 ms: action ended with status FAILED -> org.mozilla.javascript.WrappedException: Wrapped java.lang.Exception: Failed to fetch app template : InteractionServer_8.5.000.10 (hostDef#1)
at org.mozilla.javascript.Context.throwAsScriptRuntimeEx(Context.java:1786)
at org.mozilla.javascript.MemberBox.invoke(MemberBox.java:183)
at org.mozilla.javascript.FunctionObject.call(FunctionObject.java:476)
at org.mozilla.javascript.Interpreter.interpretLoop(Interpreter.java:1701)
at script(hostDef:1)
at script(userDefined:502)
at script(runtime.js:60)
at script(userDefined:1)
at org.mozilla.javascript.Interpreter.interpret(Interpreter.java:854)
at org.mozilla.javascript.InterpretedFunction.call(InterpretedFunction.java:164)
at org.mozilla.javascript.ContextFactory.doTopCall(ContextFactory.java:426)
at org.mozilla.javascript.ScriptRuntime.doTopCall(ScriptRuntime.java:3178)
at org.mozilla.javascript.InterpretedFunction.exec(InterpretedFunction.java:175)
at org.mozilla.javascript.Context.evaluateString(Context.java:1111)
at com.genesyslab.gax.asd.service.xmljs.Runner.eval(Runner.java:188)
at com.genesyslab.gax.asd.service.xmljs.Runner.eval(Runner.java:176)
at com.genesyslab.gax.asd.service.xmljs.Runner.eval(Runner.java:257)
at com.genesyslab.gax.asd.service.xmljs.Runner.runCommand(Runner.java:264)
at com.genesyslab.gax.asd.service.xmljs.SolutionRuntime.run(SolutionRuntime.java:98)
at com.genesyslab.gax.asd.service.xmljs.SolutionRuntime.execute(SolutionRuntime.java:170)
at com.genesyslab.gax.asd.service.xmljs.SolutionRuntime$1.run(SolutionRuntime.java:133)
at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
Caused by: java.lang.Exception: Failed to fetch app template : InteractionServer_8.5.000.10
Title: Re: GAX - Failed to install application with installation package
Post by: cavagnaro on September 25, 2014, 03:32:13 PM: If you read:

Failed to fetch app template : InteractionServer_8.5.000.10 (hostDef#1)

Very clear and like bumping your head...
Title: Re: GAX - Failed to install application with installation package
Post by: Gaia on September 26, 2014, 09:13:01 AM: sorry not clear for me ???
Title: Re: GAX - Failed to install application with installation package
Post by: Gaia on September 26, 2014, 09:27:01 AM: hi canavaro
I had this message for all Ips i tried to deply throw administration>installation package in GAX
Title: Re: GAX - Failed to install application with installation package
Post by: cavagnaro on September 26, 2014, 12:26:48 PM: Failed -> Fetch -> Template...
So, you need to have an application created on that host for that app as any other genesys application.
Title: Re: GAX - Failed to install application with installation package
Post by: Gaia on September 26, 2014, 01:32:22 PM: I think that installation package on GAX create template and application and deploy IP
Title: Re: GAX - Failed to install application with installation package
Post by: cavagnaro on September 26, 2014, 02:34:29 PM: I have never seen any Genesys installer (except for Install Deployment Wizards) to create templates nor applications.
Check guides.
Title: Re: GAX - Failed to install application with installation package
Post by: Gaia on September 26, 2014, 03:45:14 PM: I create template and application , but still cannot deploy with another error message
Install Application: OR_Server has failed the execOSCommand

Caused by: com.genesyslab.gax.common.GenericException: INSTALL_FAILED with retCode 500

If you have an idea ???
Title: Re: GAX - Failed to install application with installation package
Post by: cavagnaro on September 26, 2014, 06:48:14 PM: I think you need to follow installation guide, connections and permissions.,..going step by step is like a blind trying to do an obstacles race...