Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: o0k00l on October 01, 2014, 10:21:22 AM

Title: Getting fault 105 while inserting data for missed call.
Post by: o0k00l on October 01, 2014, 10:21:22 AM

I am trying to use add record feature for abandon calls in URS.

while implementing same getting below error in interaction server logs:

FaultCode' [int] = 105
'FaultString' [str] = "No CampaignGroup found"

PLZ help...

Title: Re: Getting fault 105 while inserting data for missed call.
Post by: cavagnaro on October 01, 2014, 03:04:48 PM

Campaign must be active and configured correctly

Title: Re: Getting fault 105 while inserting data for missed call.
Post by: o0k00l on October 06, 2014, 08:03:04 AM

yes have checked, campaign is active & configured properly.
Thanks

Title: Re: Getting fault 105 while inserting data for missed call.
Post by: Kubig on October 06, 2014, 08:46:02 AM

How do you add record within strategy? Post the details, the error should be there, I guess

Title: Re: Getting fault 105 while inserting data for missed call.
Post by: o0k00l on October 06, 2014, 10:09:51 AM

[quote author=Kubig link=topic=8535.msg37578#msg37578 date=1412585162]
How do you add record within strategy? Post the details, the error should be there, I guess
[/quote]

PLZ find the screenshots of setup

Routing : - [img width=640 height=335]http://i58.tinypic.com/f207zl.png[/img]

Assign data : - [IMG]http://i57.tinypic.com/2i9195k.png[/img]

Add record : - [img width=301 height=480]http://i61.tinypic.com/6s708z.png[/img]

Title: Re: Getting fault 105 while inserting data for missed call.
Post by: Kubig on October 06, 2014, 11:26:53 AM

The CampaignGroup parameter is in incorrect format. Chech the name and format in CME/GA and copa/paste it to the AddRecord block.

Title: Re: Getting fault 105 while inserting data for missed call.
Post by: o0k00l on October 07, 2014, 04:45:24 AM

[quote author=Kubig link=topic=8535.msg37583#msg37583 date=1412594813]
The CampaignGroup parameter is in incorrect format. Chech the name and format in CME/GA and copa/paste it to the AddRecord block.
[/quote]

Thanks for highlighting, however after changing campaign groupname issue still persists.


'CHAIN_N' [str] = "1"
        'CHAIN_ID' [str] = "1"
        'RECORD_ID' [str] = "2"
        'CampaignGroup' [str] = "Test_sa@Test_sa"
      'FaultCode' [int] = 105
      'FaultString' [str] = "No CampaignGroup found"


[img width=640 height=310]http://i62.tinypic.com/xcrcs7.png[/img]

Title: Re: Getting fault 105 while inserting data for missed call.
Post by: o0k00l on October 10, 2014, 06:26:46 AM

Anyone with any ideas ??

Title: Re: Getting fault 105 while inserting data for missed call.
Post by: Fra on October 10, 2014, 09:17:35 AM

From the Universal Routing 8.1 Reference Manual:

Returned Results for the Add Record Object
>FaultCode value 105
>FaultString value Invalid Request
>Description Data Some mandatory parameters are missed.

Can you try to populate also Call Time and Date Time and then post the URS log snippet please?

Fra

Title: Re: Getting fault 105 while inserting data for missed call.
Post by: Kubig on October 10, 2014, 10:56:49 AM

Try to add record through GUI (GA/GAX or OCM) and look at the OCS logs which parameters and their format is used.