Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: naviat on October 03, 2014, 11:05:29 AM

Title: Make Agent to NotReady when answer
Post by: naviat on October 03, 2014, 11:05:29 AM

Hi all,

Anyone can show me how to configure agent state to notready when answer call ? and after that agent state change to ready when call release ?

Thanks everyone :)

Title: Re: Make Agent to NotReady when answer
Post by: cavagnaro on October 03, 2014, 02:22:13 PM

while on Call he is Not Available as he is not Ready. And the Ready will be configuring ACW or WrapUp at least 1 second on your PBX.

Title: Re: Make Agent to NotReady when answer
Post by: lacroixsy on October 09, 2014, 12:42:23 PM

Hi

The answer depends on the brand of your pbx. The difference is significant between Alcatel and Nortel for example. Have you an ACD?

Title: Re: Make Agent to NotReady when answer
Post by: naviat on October 10, 2014, 02:41:58 AM

Thank you all, i was check with PBX guys and now it's working properly.